Owners buy the CRM; coordinators live in it. DentClosers gives your treatment coordinators one screen for today's follow-ups, every WhatsApp conversation, and the plan the patient is about to accept.
Which patient first? Spreadsheets and memory decide, and the quiet ones fall through.
The coordinator's personal phone holds the pipeline. When they're off, the clinic is off.
'Call Michael Thursday' lives on a sticky note. Sticky notes lose cases worth thousands.
Every morning the coordinator opens one screen: today's follow-ups, overdue calls in red, new leads assigned by round-robin — nothing forgotten, nothing double-worked.
Chats land in a shared inbox linked to the patient's CRM record. AI drafts the reply in the patient's own language; the coordinator approves and sends.
Send the patient a personal plan page in their language — Standard and Premium options, accept online — and see the moment they open it.
No answer? The 2nd, 3rd and 5th attempts schedule themselves. 'Let me think about it' gets a follow-up date, not a goodbye.
Reassign a patient and the whole history — chats, notes, plan, tasks — moves with them. Vacations stop costing revenue.
Response time, follow-ups done, plans sent, cases closed — the coordinator's work becomes visible to the owner as numbers, not anecdotes.
No — it's the same platform. Coordinators get a focused view (My Day, WhatsApp inbox, their patients); owners and managers see the whole pipeline. One per-user price covers every role.
Yes. Role-based permissions scope the view: a coordinator works their own list while managers keep full visibility, including every WhatsApp conversation.
The person who follows up leads, answers WhatsApp, sends treatment plans and books the visit — in dental tourism clinics often called patient coordinator or international coordinator. The workflow is the same.
Yes. Trips and translation features are optional modules; the coordinator workflow — leads, follow-ups, WhatsApp, plan sending — fits any clinic that sells treatment.
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